SHIPPING POLICY

Effective Date: September 12, 2025

Thank you for shopping at CozyLuis. We are committed to delivering your beauty products safely, efficiently, and affordably. This Shipping Policy explains our delivery timeframes, methods, costs, and your responsibilities as a customer. Our policy is fully transparent and compliant with Google AdSense and international standards.

1. Shipping Locations

We ship worldwide, including the United Kingdom, Europe, North America, Asia, and selected international destinations.
All orders are dispatched from our central fulfillment center via trusted delivery partners.

2. Processing Time

• Orders are processed within 1–3 business days after full payment.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During peak seasons (e.g., holidays, major promotions), processing may take slightly longer.

3. Delivery Methods & Estimated Timeframes

⚠️ Delivery estimates are provided for guidance only and may vary due to customs clearance, carrier delays, or unforeseen events.

4. Shipping Fees

• Shipping costs are automatically calculated at checkout based on the destination, package weight, and delivery method.

• Free standard shipping is offered on qualifying orders (e.g., over £70 or equivalent).

• Express delivery options will be available at additional cost.

• Free shipping promotions (if applicable) will be clearly communicated on our website.

5. Order Tracking

After dispatch, you will receive a confirmation email with a tracking link.
You can also track your parcel via the courier’s website or through the Track My Order section on cozyluis.com.

6. Customs, Duties & Taxes

For international shipments:

• Orders may be subject to import duties, VAT, or other local taxes.

• These charges are not included in the total checkout price.

• Customers are responsible for any additional fees upon delivery.

Please check with your local customs office for applicable import regulations.

7. Delays & Lost Packages

We work closely with reliable logistics providers, but we cannot guarantee shipping times due to:

• Weather disruptions

• Customs inspections

• Public holidays
  If your order is delayed or lost, contact us within 14 days of the expected delivery date. We will assist with investigations or claims where applicable.

8. Undeliverable Packages

If a package is returned to us due to:

• An incorrect or incomplete address

• Failed delivery attempts

• Customer refusal

Then:

• You will be responsible for reshipping fees.

• If a refund is requested, we will deduct original shipping costs from the refund amount.

9. Google AdSense Compliance

In line with Google AdSense policies, we ensure full transparency around shipping expectations, costs, and support options. This fosters trust, safety, and clear communication for all users.

Contact Us

If you have questions about shipping, your order status, or delivery options, please reach out to us:

Address: 33 Jedburgh Road, Lethendy, United Kingdom
Phone: 079 3029 6319
Email: [email protected]
Website: https://blockalert.click