REFUND AND RETURNS POLICY
Effective Date: September 12, 2025

At CozyLuis, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines your rights and options regarding product returns, exchanges, and refunds. We aim to make the process simple, transparent, and fair for every customer.

1. Return Eligibility

You may return eligible products within 30 days from the date of delivery, provided that:

  • The item is unused, unopened, and in its original packaging.

  • The product is in the same condition as when received.

  • A valid receipt or proof of purchase is provided.

Items that are opened, damaged by the customer, or show signs of use may not be eligible for a refund.

2. Non-Returnable Items

For health and hygiene reasons, the following items are non-returnable:

  • Used or opened lipsticks and cosmetic products

  • Items marked as “final sale” or “non-returnable”

  • Gift cards or promotional giveaways

If an item arrives damaged or defective, we will replace or refund it regardless of category.

3. How to Start a Return

To initiate a return, please email us at [email protected] with the following details:

  • Order number

  • Item(s) you wish to return

  • Reason for return

  • Photo proof (if damaged or defective)

Once approved, we will send return instructions.
Please do not send any items back without confirmation from our support team.

4. Refunds

Once we receive and inspect your returned item, you will be notified via email about the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 7–10 business days.

Note:

  • Shipping costs are non-refundable unless the return is due to our error.

  • Refunds for purchases made via gift cards or vouchers will be issued as store credit.

5. Exchanges

We offer free exchanges only for items that are defective or damaged upon arrival.
To request an exchange for the same product, please contact us at [email protected].

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank or card statement.

  • Contact your bank or credit card provider (processing times vary).

  • If still unresolved, reach out to us directly.

7. Shipping Returns

Unless the product is defective or incorrect:

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable shipping service or purchasing shipping insurance.

  • We are not responsible for items lost in transit.

8. AdSense and User Transparency

In compliance with Google AdSense policies, this policy ensures transparency and builds trust with users by clearly outlining how returns and disputes are handled.

Contact Us

For any questions related to refunds or returns:
Address: 33 Jedburgh Road, Lethendy, United Kingdom
Phone Number: 079 3029 6319
Email: [email protected]
Website: https://blockalert.click