PAYMENT POLICY

Effective Date: September 12, 2025

At CozyLuis, we are committed to delivering a secure, transparent, and user-friendly payment experience. This Payment Policy outlines accepted payment methods, transaction security, and procedures for billing issues. It complies with all relevant Google AdSense guidelines to maintain a trusted environment for users and advertisers.

1. Accepted Payment Methods

We accept the following secure and globally recognized payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Wallets: Apple Pay, Google Pay (where supported)

  • PayPal: Available for selected countries and regions

  • Bank Transfer: Available on special request for high-value orders (subject to verification and longer processing times)

🔐 All payments must be completed at checkout. Orders will not be processed until payment is fully authorized.

2. Currency

  • All prices are displayed in local currency based on your browsing location (e.g., GBP, USD, EUR).

  • Currency detection is automatic but can be manually adjusted at checkout.

  • Your card issuer may apply foreign transaction or conversion fees, which are outside our control.

3. Payment Security & Confirmation

  • We process all payments via SSL-encrypted and PCI-DSS compliant gateways.

  • We never store credit/debit card details on our servers.

  • After successful payment, you’ll receive an email confirmation with your order details.

  • If payment fails, the order will not be completed. You may retry or select a different payment method.

4. Fraud Prevention

To maintain a safe platform, CozyLuis reserves the right to:

  • Request identity verification for flagged or unusual transactions

  • Hold or cancel any order suspected of fraud

  • Report confirmed fraud cases to the proper legal authorities

We use advanced anti-fraud tools to protect both our customers and our platform.

5. Payment Issues

If you encounter a payment issue such as:

  • Declined card

  • Incorrect charge

  • Double transaction

Please contact us immediately at [email protected]. We will investigate and respond within 1–3 business days.

6. Refund Process

When eligible, refunds will be processed to the original payment method within 7–10 business days after approval.

For complete refund terms, refer to our Refund and Returns Policy (link placeholder).

7. Promotions & Discount Codes

  • Only one promo code may be applied per order, unless explicitly stated.

  • Promo codes must be entered before completing checkout—they cannot be applied retroactively.

  • CozyLuis reserves the right to modify or withdraw any promotion without notice.

8. Google AdSense Compliance

In line with Google AdSense policies, we ensure that:

  • All checkout processes are secure and transparent

  • Payment and pricing disclosures are clear and accurate

  • Billing concerns are handled with timely and professional support

These practices help us maintain a trusted and advertiser-compliant platform.

Contact Us

For billing questions, payment issues, or general inquiries, please contact:

Address: 33 Jedburgh Road, Lethendy, United Kingdom
Phone: 079 3029 6319
Email: [email protected]
Website: https://blockalert.click